Last Updated: 2026/02/25
Company registration information
Contact Us
Thank you for visiting palnoreax. We value your feedback and are here to assist with any questions or concerns regarding your shopping experience, your orders, or the general merchandise we offer. As we ship our products to customers in Singapore, your satisfaction is our priority.
How to Reach Us
For all general inquiries, order support, or product information, please use the following channels. To ensure a secure and documented process, we encourage you to communicate with us via email for any account or order-specific matters.
Response Time: Our team aims to respond to all email inquiries within 48 hours during our standard business hours. For complex issues, we may require additional time to investigate thoroughly.
Operating Hours: Monday to Friday, 9:00 AM – 6:00 PM (excluding public holidays).
Note: If we are unable to take your call, please leave a clear voicemail with your name, order number (if applicable), and a brief message. We will return your call or email you within 48 business hours.
Business Address
For formal correspondence, you may reach us at our registered address:
湖北省宜昌市枝江市马家店街道东湖大道28-1号1栋电商产业园1105室-12-0087工位
Important Legal Information
Please note that all communications with 枝江市魅闸商贸有限公司 may be recorded for training and quality assurance purposes.
Emergency or Urgent Matters
For urgent issues related to a delivery or a defective product received in Singapore, emailing service@mail.palnoreax.com with "URGENT" in the subject line is the most effective way to ensure your issue is prioritized. Please include your order number and a detailed description of the problem.
Connect With Us
Your feedback helps us improve. Whether you have a question about a specific piece of general merchandise or need assistance navigating our site, we are just an email away.
枝江市魅闸商贸有限公司